Product Care

Caring for your candles and diffusers will maximise your enjoyment: Here are some tips to keep in mind.

CANDLE CARE

  1. Melt the candle until the melt pool (liquid) is close to the glass. Maybe 3 – 5 hours. It depends on oils used as some burn quicker than others
  2. Trim wick after each burn to stop it from smoking. and sooting.
  3. Never leave candle unattended.
  4. Keep lit candle away from children, curtains, draft and pets.
  5. Extinguish candle when there is 1/2cm of wax left as the jar may get too hot.
  6. Use candle lid or glass/metal coaster under candle to protect the surface.
  7. Keep candle out of sunlight as it may discolour.
  8. If a candle is flickering fast, smoking or flame is too high, extinguish it, let it cool, trim the wick and light again.

 DIFFUSER CARE

 WARNING:  Reed diffusers are flammable.  Please do not light the sticks.

  1. Place Reeds (sticks) in the diffuser bottle. Leave for 24 hours then turn (flip) the dry ends in the bottle so that the wet ends of reeds are exposed to the air.
  2. Flip reeds 1 - 2 times a week. For stronger scent every 2 days. (Flip reeds over a sink), wipe the bottle before replacing on the surface as oil may have dripped on the glass and could potentially damage the surface.
  3. If close to a working fan, air-conditioner, open window or flipping reeds too often, will soak up oil faster.
  4. Keep away from children, pets and sun.
  5. Place in a safe area where it will not spill as it may stain the surface. If spillage occurs wipe away immediately using paper towel then warm wet cloth and wipe dry.
  6. Use 8 - 10 reeds for best scent throw. We provide 2 sets of reeds as our diffusers last 6+ months. 
  7. More reeds used, the stronger the scent and the faster absorption of the oils.
  8. If low scent is coming through, reeds may be clogged and may need replacing. 
  9. By gently shaking the bottle without spilling can also improve the scent throw.