Product Care

Caring for your candles and diffusers will maximise your enjoyment: Here are some tips to keep in mind.

CANDLE CARE

  1. Melt the candle until the melt pool (liquid) is close the glass. May be 3 – 5 hours. Depending on the oils as some burn quicker than others
  2. Trim wick after each burn to stop it from smoking. and sooting.
  3. Never leave candle unattended.
  4. Keep lit candle away from children, curtains, draft and pets.
  5. Extinguish candle when there is 1cm of wax left, glass may crack.
  6. Use candle lid or glass/metal coaster under candle to protect the surface.
  7. Keep candle out of sunlight as it may discolour.
  8. If a candle is flickering fast, smoking or flame is too high, extinguish it, let it cool, trim the wick and light again.

 DIFFUSER CARE

 WARNING:  Reed diffusers are flammable.  Please do not light the sticks.

  1. Place Reeds (sticks) in the diffuser bottle. Leave for 2 - 3 hours then turn (flip) the dry ends in the oil bottle so that the wet ends of reeds are exposed in the air.
  2. Flip reeds 1 - 2 times a week. For stronger scent every 2 days. (Flip reeds over a sink), wipe the bottle before replacing on the surface as oil may have dripped on the glass and potentially affect the surface.
  3. If close to fan, air-conditioning, open window or flipping reeds too often it will soak up oil faster.
  4. Keep away from children, pets and sun.
  5. Place in a safe area where it will not spill as it may stain the surface. If spillage occurs wipe away immediately using paper towel then warm wet cloth and wipe dry.
  6. Use 8 - 10 reeds for best scent throw.
  7. More reeds used the stronger the scent and the faster absorption of the oils.
  8. If low scent is coming through, reeds may be clogged and may need replacing. 
  9. By gently shaking the bottle without spilling can also improve the scent throw.
  10. We provide Natural and Black painted reeds with every diffuser. Some oils absorb Natural reeds better and some absorb Black reeds better. If scent throw is mild after 2 - 3 weeks assuming reeds have been flipped then swap to the other reeds.